Conditions of Use
These general terms and conditions apply to all deliveries from Stefanie Hildebrandt to consumers (§ 13 BGB).
2. Contractual partner
The purchase contract is concluded with:
Im Waldfee Studio
Tel.: 0157 374 98 664
3. Offers and conclusion of contract
3.1. The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to the customer to order goods in the online shop.
3.2. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract. Stefanie Hildebrandt accepts the offer as described in 4.2 below. described.
4. Order process
4.1 Only persons with unlimited legal capacity are entitled to order.
4.2. The customer can select products from the range and collect them in a so-called shopping cart using the "add to cart" button. Using the "Send order" button, he submits a binding application to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. However, the application can only be submitted and transmitted if the customer has accepted these terms and conditions by clicking on the "Accept terms and conditions" button and thereby included them in his application.
Stefanie Hildebrandt then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print using the "Print" function. The automatic confirmation of receipt only documents that the customer's order has been received by the provider and does not constitute acceptance of the application. The contract is only concluded when Stefanie Hildebrandt submits the declaration of acceptance, which is sent in a separate email.
5. Prices and shipping costs
5.1. The agreed purchase price plus shipping and any transaction costs (cash on delivery and international payment) is due and payable within 10 days of the conclusion of the contract. Stefanie Hildebrandt reserves the right to request payment in advance.
5.2 The prices stated on the product pages include VAT and other price components. The prices are always valid at the time of the order.
5.3 In addition to the stated prices, we charge a flat shipping fee of €… (Austria and Switzerland) for deliveries abroad. When shipping to other countries, the customer receives a separate notification of the additional shipping costs after submitting his offer. These costs vary depending on the country of the recipient.
5.4. When paying by cash on delivery, there is an additional cash on delivery fee of EUR 5.60, as well as a transmission fee of EUR 2.00.
6.1 Customers based outside of the Federal Republic can only be supplied against prepayment. In this case, the customer bears all incidental costs of money transactions to the contractor's bank.
6.2 Special or promotional prices are subject to the timely receipt of payment.
7. Right of withdrawal
You can cancel your contractual declaration in writing (e.g. letter, fax, email) without giving a reason or - if the thing is left to you before the deadline - by sending it back. The cancellation period is acc. Section 355 (2) BGB 14 days if the consumer is informed in writing of a cancellation notice at the latest when the contract is concluded or immediately after the contract is concluded. If the instruction is given in text form later, the period is one month. The period begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB as well as our obligations according to § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time.
The revocation must be sent to:
Name: Stefanie Hildebrandt
Adresse: Im Waldfee Studio
Telefon: 0157 374 98 664
Consequences of revocation:
In the event of an effective revocation, the services received on both sides must be returned and any benefits (e.g. interest) drawn up must be surrendered. If the customer cannot return the received service to us in whole or in part or only in a deteriorated condition, the customer may have to compensate us for the value. No value compensation is to be paid for a deterioration caused by the intended use of the item.
Transportable items are to be returned at our risk. The customer has to bear the costs of the return if the delivered goods correspond to the ordered ones and if the price of the item to be returned does not exceed an amount of 40 euros or if the customer does not yet receive the consideration in the case of a higher price of the item or has made a contractually agreed installment. Otherwise, the return for the customer is free of charge. Items that cannot be sent as parcels are collected from the customer.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the customer when the declaration of cancellation or the item is sent, for us upon receipt.
The right of withdrawal does not exist for the delivery of goods that have been made to customer specifications (e.g. T-shirts with a specially ordered print, real hair bands, hats that were made to customer specifications) or are clearly tailored to personal needs or for the delivery of audio or video recordings or software, provided that the data carriers supplied have been unsealed by the customer (e.g. software CDs in which the cellophane sleeve has been opened).
7.1. If a real hair band does not fit due to measurement errors (up to 2 cm) on the part of the customer, the band must be sent back within 14 days after receipt of the real hair band, after prior consultation with Stefanie Hildebrandt, so that the change can be made free of charge. After the deadline and for major changes, the customer bears the full costs incurred by the change. In the event of measurement errors on the part of the sewer, the period in which the real hair band is changed free of charge is 21 days after receipt.
7.2 The customer confirms that he has medically informed himself in advance of ordering a real hair band, whether he can wear a real hair band and that there are no contraindications. At the time of the order, the customer is aware that Stefanie Hildebrandt is only providing cosmetic advice and does not assume any responsibility for the comfort with specific skin or disease patterns.
8. Notes on the packaging
ordinance The packaging ordinance is actually called the 'Ordinance on the Prevention and Recycling of Packaging Waste' and implements several EU directives. The purpose of the regulation is to avoid or reduce packaging or to reuse packaging.
Packaging is a product for receiving, protecting, handling, delivering or presenting goods. The material from which packaging is made is irrelevant to the definition of the term 'packaging'. The legislator distinguishes 3 types of packaging.
Sales packaging is ultimately all packaging that the end user receives. This also includes the packaging with which the goods are sent to the end user. The legislator speaks of so-called service packaging.
Outer packaging is packaging that is used as additional packaging for sales packaging and that is not necessary for reasons of hygiene, durability or protection of the goods, etc.
Transport packaging is packaging that facilitates the transport of goods, that protects the goods from damage during transport, or that is used for reasons of transport safety and is incurred by the distributor. The restriction 'accruing to the distributor' means that transport packaging that is passed on to the end user automatically becomes sales packaging. Section 6 of the Packaging Ordinance applies to this packaging.
§ 6 Abs. 1 S. 1 Verpackungsverordnung regelt die Verpflichtung des Vertreibers, vom Endverbraucher gebrauchte, restentleerte Verkaufsverpackungen zurückzunehmen! Wir sind gemäß § 3 Abs. 9 Verpackungsverordnung als natürliche Person, die Verpackungen oder Ware in Verpackungen, gleichgültig auf welche Handelsstufe, in den Verkehr bringt auch Vertreiber!
Section 6 (1) sentence 1 of the Packaging Ordinance regulates the distributor's obligation to take back used, completely empty sales packaging used by the end consumer! In accordance with
Section 3 (9) of the Packaging Ordinance, we are distributors as natural persons, who bring packaging or goods in packaging, regardless of the trade level, to the market!
The obligation to take back § 6 of the Packaging Ordinance for the sales packaging concerns us as the so-called last distributor, ie the one who sells the sales packaging to the end consumer. As a result, we take back all packaging. These are to be sent to the address given above! According to Section 6 (1) of the Packaging Ordinance, there is an obligation to participate in a nationwide disposal system. We are connected to the recognized disposal system "Der Grüne Punkt - Duales System Deutschland GmbH,".
9. Retention of title
10.1 The goods remain the property of Stefanie Hildebrandt until full payment.
10.2. If the goods are seized from the buyer, Stefanie Hildebrandt is to be informed immediately by sending a copy of the execution protocol and an affidavit that the seized goods are the goods delivered by the seller and are subject to retention of title.
10.3 The purchaser is in no way permitted to dispose of the goods subject to retention of title (e.g. through sale, pledging, transfer of security, gift, transfer of use).
10. Data protection
Stefanie Hildebrandt collects customer data as part of the execution of contracts. It observes the provisions of the Federal Data Protection Act and the Teleservices Data Protection Act. Without the customer's consent, Stefanie Hildebrandt will only collect, process or use customer data and usage data insofar as this is necessary for the execution of the contractual relationship and for the use and billing of teleservices. Stefanie Hildebrandt will not use the customer's data for advertising, market or opinion research purposes without the customer's consent. The customer has the option at any time to call up the data he has saved under the "My data" button in his profile, to change or delete it
Ohne die Einwilligung des Kunden wird Stefanie Hildebrandt Daten des Kunden nicht für Zwecke der Werbung, Markt- oder Meinungsforschung nutzen.
Der Kunde hat jederzeit die Möglichkeit, die von ihm gespeicherten Daten unter dem Button „Meine Daten“ in seinem Profil abzurufen, dieses zu ändern oder zu löschen
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are saved on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties, if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google link your IP address with other data stored by Google. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
12. Place of performance, place of jurisdiction, effectiveness
13.1 The place of performance and place of jurisdiction for all claims and legal disputes arising from the contractual relationship, including bill of exchange and document processes, is the seat of Stefanie Hildebrandt, provided the customer is a merchant, legal entity under public law or special fund under public law.
13.2 The law of the Federal Republic of Germany applies. The UN sales law is excluded.
13.3 Should a provision in these general terms and conditions or in the context of other agreements be or become ineffective, the effectiveness of all other provisions or agreements is not affected.